Delivery

All prices are calculated 'ex-factory' in Waregem. Transport costs, storage costs, insurance costs, etc. are not included.

Transport rates Pollet Pool Group 2023

We deliver in Belgium free of charge from a net invoice value of EUR 600
For small deliveries, you pay a minimum cost. Depending on your order value, you pay EUR 15 or EUR 35
We deliver up to 250 kg of filter media free of charge with your carriage-paid order (> 600 EUR)
Don't forget our night pick-up service in Waregem, where you can always collect your order free of charge outside working hours. Request your personal pick-up code via our webshop or from our Customer Service team.

Rates 2023 for delivery in Belgium:

> 600 EUR	Free
0-250 EUR	15 €
250-600 EUR	35 €
Filter media up to 250 kg (from EUR 600)	Free
Pallet	55 €
Filter media > 250 kg or per pallet if not free delivery	55 €
Polystyreen (per pallet – 32 pieces)	55 €
Lengths from 2m (per bundle)	55 €
Coping Stones	55 €
Transport Aquadeck	250 €

Important to know

Your item is no longer in stock?
We will contact you as soon as possible and provide you with the exact delivery date.

Delivery in your absence
Deliveries in your absence are only possible if you provide written consent. The delivery is done at your own risk. In case of loss or damage, PPG will not cover the costs.

Goods reception
Please check each delivery. If the delivered goods do not correspond with the delivery note, please inform us within 24h. We will fix the problem as soon as possible.

Ordering before 11h?
Stock articles will be delivered the next working day. We don’t deliver during the weekend.

Order confirmations
For each order, you will receive an order confirmation. This allows us to detect any mistakes before the goods are shipped. Please check your order confirmations carefully.

Alternative delivery address
Please mention any alternative delivery address clearly on your order. By default, delivery is done at your regular address.

Returns
Register your return, whether under warranty or not, first at shop.polletpoolgroup.eu/registration_product_returns and we will take care of further processing.